Talky time direct routing
Integrate your business telephony with Microsoft Teams® without changing your infrastructure
Bring your existing phone systems and SIP trunks into Microsoft Teams® without forced migrations or operational downtime.
Talky Time è nella lista ufficiale dei provider Direct Routing certificati da Microsoft per Microsoft Teams®.
With Talky Time Direct Routing you get
La telefonia dentro Microsoft Teams®
Make and receive calls directly from the Teams interface, without switching apps or changing your workflow. Your business numbers, call queues, and IVR flows remain exactly as they are.
Nessuna migrazione forzata
Keep your existing PBX or SIP lines. Talky Time works alongside your current setup rather than replacing it. Integrate, don't start from scratch.
Multi-sede e multi-tenant
A single Teams tenant can manage multiple company locations with independent numbering. For MSPs, multi-client management from a single platform facilitates logical isolation.
Pay-per-usage, senza sorprese
You only pay for active users and channels. There are no fixed costs for unused lines and no penalties for volume changes.
Integrate your communications with Microsoft Teams®
Three ways to connect your telephony to Teams
Existing PBX integration
SIP Trunk
SIP User
A unique numbering plan for every office, one single Teams tenant
Talky Time Direct Routing handles multi-site configurations on a single Microsoft 365 tenant: different business numbers for each location, independent calling plans, and custom IVR flows for every office. For bulk activations, Talky Time supports configuration templates that allow you to replicate the same setup across dozens of users or locations in just a few steps, without having to reconfigure each user manually.
International numbers and foreign offices
Talky Time supports international numbering and the activation of offices in other European countries: you can assign a local German, French, or Spanish number to a Teams user in Italy, or activate telephony for a foreign branch without needing local infrastructure. This makes it ideal for companies with a multi-country presence and for MSPs managing clients with international locations.
Risorse
Cloud privacy isn't enough without access control. Discover how digital sovereignty ensures you maintain real control over your data.
SIP Account
Simplify the request and management of numbers and SIP accounts with an easy-to-use portal, giving you complete autonomy.
Unified Communication
Discover all the benefits of using a unified solution for business communication.
FAQ
What is Direct Routing for Microsoft Teams?
Direct Routing is the Microsoft Teams feature that allows any telephone operator or PBX infrastructure to be connected to Teams, using Teams as the unified calling client. Talky Time Direct Routing implements Direct Routing as a managed, Microsoft-certified service.
Do I need to replace my PBX to use Talky Time Direct Routing?
No. Talky Time Direct Routing works alongside the existing PBX via SBC (Session Border Controller): the PBX continues to work as before, while Teams becomes the calling client for users. Migration can be gradual — even for individual departments or users.
What is the difference between PBX Integration, SIP Trunk and SIP User?
PBX Integration keeps the existing PBX and connects it to Teams. SIP Trunk uses your operator's SIP lines and routes them to Teams via Talky Time Direct Routing. SIP User connects individual SIP users directly to Teams — useful for quick or pilot activations. The CloudFire team helps you choose the right mode based on your infrastructure.
Can I manage multiple sites with a single Microsoft 365 tenant?
Yes. Talky Time Direct Routing supports multi-site configurations on a single tenant: different numbers per site, independent call plans, customised IVR flows. For large-scale activations, a template system is available to replicate configurations across multiple users or sites in parallel.
Can I activate international phone numbers or overseas offices with Talky Time Direct Routing?
Yes. Talky Time Direct Routing supports international numbers and activation of offices in other European countries. You can assign a foreign local number to a Teams user in Italy, or activate telephony for an office in Germany, France, Spain or other countries without dedicated local infrastructure.
What infrastructure does Talky Time Direct Routing run on?
Microsoft Azure. This is consistent with the service: Direct Routing is a native Teams feature and Azure infrastructure ensures optimal compatibility, reduced latency and automatic updates synchronised with Teams.
Do Microsoft Teams updates affect the Talky Time Direct Routing service?
No. Talky Time Direct Routing automatically manages compatibility with every Teams update: when Microsoft releases new versions or changes Direct Routing behaviour, Talky Time updates without requiring any manual intervention on your part.
Can Talky Time Direct Routing be resold by MSPs?
Yes. The platform supports multi-tenant architectures: each MSP client has their own isolated space with independent configurations. The template system allows new clients to be activated quickly and in a standardised way. Contact the CloudFire team for details of the partner programme.
How is call security managed on Talky Time Direct Routing?
Calls transit over encrypted channels. The Azure infrastructure on which Talky Time Direct Routing runs inherits Microsoft's security certifications. CloudFire manages the operational monitoring of the service.
What are the costs of Talky Time Direct Routing?
Talky Time Direct Routing uses a pay-per-usage model: you pay for active users and channels. No fixed costs for unused lines. Pricing depends on the integration mode (PBX, SIP Trunk, SIP User) and number of users. Request a quote from the CloudFire team.
