Attentive support that makes a difference

The CloudFire team is here to ensure you have the best possible experience with our cloud solutions.

The CloudFire Support Team is here to help

The CloudFire Support Team is by your side every step of the way to ensure your services run smoothly and to simplify your daily workflow.

Included with platform activation
Expert and qualified professionals
We respond directly from Italy
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What does CloudFire support include?

Help Desk

We track all requests transparently and are here to support you Monday through Friday, from 8:30 AM to 6:00 PM.

Phone and email support

You can reach us by phone or email from Monday to Friday, 8:30 AM to 6:00 PM.

Knowledge Base

Browse our collection of on-demand resources whenever you have a question.

We guarantee comprehensive support

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Quick reply

Our team is always ready to assist you, with fast response times.

Human experience

No bots, just real people ready to find effective solutions.

Technical Expertise

A team of experts specializing in CloudFire services.

Proactive support

We constantly monitor our services to prevent issues.

Always by your side

A team that understands your needs and speaks your language

Focus on business continuity

We help you reduce downtime.

CloudFire support levels

Business Support

Included at no extra cost with all CloudFire products, business support is primarily intended for customers who manage their services independently for non-critical tasks.

Premium Support

Ideal for businesses that require maximum responsiveness in terms of support. Premium support provides priority request handling, which is not guaranteed with the Standard level.

24/7 Premium Support

This support level is designed for mission-critical environments, providing 24/7 access to technical support with the goal of ensuring a rapid response to critical incidents.

Explore our support levels with us

FAQ

What issues can I report to support?

You can report malfunctions and anomalies in active cloud services, configuration issues, infrastructure incidents, and technical and DevOps support requests. More complex or customized work falls under Professional Services.

What are the response times?

We work to support you as quickly as possible. Response times vary by request type and are in all cases defined in the contractual SLAs of your active support tier.

How can I open a support ticket?

You can open a ticket directly from CloudFire Console, in the Account Manager's Support section. You'll receive an update as soon as an expert takes charge of your request.